Rescheduling and cancellation
Customers may reschedule or cancel at least 24 hours before the scheduled session.
Use the rescheduling or cancellation link in your booking confirmation when available. If you cannot access that link, contact Rob as soon as possible.
Refunds
Cancellations made at least 24 hours before the appointment may receive a refund.
Cancellations within 24 hours of the appointment and no-shows are generally non-refundable.
Rob may make exceptions at his discretion.
If Rob needs to cancel
If Rob must cancel, the customer may reschedule or receive a full refund.
Payment processor fees
Payment processor fees may be handled according to the payment provider's policies.
Contact
For a cancellation or refund question, contact robert.c.gioeli@gmail.com and include the name and email used for the booking.